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SHIPPING & RETURNS
1. SHIPPING POLICY
Everything you need to know about your VELZAYA delivery.
🇺🇸 SHIPPING TO THE UNITED STATES
We currently deliver throughout the United States.
Order Processing
Your order is carefully prepared after payment.
Delivery
We currently ship across the United States. Orders are processed within 1–2 business days, and standard delivery typically takes 3–5 business days.
Delivery Options
Free Shipping
3 to 5 days
Express Shipping
2 to 3 days
Track your order
Once your order has been dispatched, you’ll receive an email with your tracking information. Please allow some time for tracking updates to appear
Deliver address
Make sure your shipping address is correct before finalizing your order. Contact us as soon as possible if you need to make any changes.
Delays & Lost orders
While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.
If your order has not arrived within the expected delivery timeframe or appears to be lost in transit, please contact our customer service team. We’ll investigate the issue and assist you with the next steps.
Damaged Packages
If your order arrives with damaged packaging, please contact our customer service team as soon as possible.
Please provide your order number and clear photos of the package and the item received so we can assess the situation and assist you with the next steps.
NEED HELP?
If you need assistance with your order or have any questions about our shipping policy, please contact our customer service team through the contact options available on our website.
2. RETURNS & REFUNDS
We want you to feel confident when shopping with VELZAYA. If you need to return an order, please see the information below.
For online purchases, returns and refunds are subject to applicable U.S.
consumer protection laws and our Returns & Refunds Policy. Please review our policy for details about eligibility, return timeframes, and refund conditions.
Where applicable, returned products should be:
Unused and in their original condition
In their original packaging
Complete with any included accessories
Certain beauty, skincare, makeup, fragrance and personal-care products may
not be eligible for return
once opened or unsealed for hygiene reasons, where permitted by law.
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible.
We will assist you in accordance with your statutory consumer rights.
Once your return has been received and reviewed, we will process your refund where applicable.
Refunds will normally be made to the original payment method.
Where you are exercising your legal right to cancel, you may generally be responsible
for the return shipping
cost, unless otherwise required by law or the item is faulty, damaged or incorrect.
To request a return or cancellation, contact us through the contact options available
on our website and provide your order number and details of the item.
Your statutory consumer rights are not affected by this policy.